Frequently Asked Questions
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Getting started with Olea is simple.
Choose the service that best suits your home and submit a booking request with a few details about your property.
We’ll review your request, confirm the service, provide an estimated price and check availability. If we need any extra information, we’ll get in touch.
Once everything is confirmed, we’ll arrange your clean and take care of the rest.
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If there’s something we've missed, please let us know as soon as possible. We want you to be happy with your clean and will work with you to resolve any genuine concerns.
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Not at all. You’re welcome to go about your day while we take care of the cleaning. We can arrange secure and convenient access to your home before your appointment, whether that’s a key, access code or another agreed arrangement.
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Yes. Olea Cleaning Co. is fully insured and police checked, so you can feel confident knowing your home is being cared for professionally.
Still have a question?
Can’t find what you’re looking for? We’re always happy to help.
Get in touch with Olea
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We understand that life happens and plans can change. If you need to cancel or reschedule your clean, we simply ask that you give us as much notice as possible.
Our cancellation policy:
24–48 hours' notice: No Fee
Less than 24 hours' notice: 25% of the scheduled service fee
We get that unexpected circumstances happen, and we’ll always consider these case by case.
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Yes, we bring everything needed to care for your home, including our cleaning products and equipment. We choose thoughtfully selected, eco-friendly products wherever possible, with a focus on effective cleaning and a more considered approach.
Have a particular product or cleaning preference you’d like us to use? Just let us know when you book, and we’ll be happy to accommodate where we can.